Patients Are Paying More — Here’s How to Ensure You Actually Get Paid
In today’s healthcare landscape, patients are responsible for more of their medical bills than ever before. With rising deductibles, copays, and coinsurance amounts, collecting from patients is no longer optional — it’s a critical part of a practice’s financial health.
Yet, for many clinics, patient payments are the most difficult revenue to collect. Confusion over balances, billing delays, and lack of payment options often lead to slow pay or no pay. That’s where GladMedRCM’s Patient Statements & Collections service changes the game.
Why Patient Billing Matters More Than Ever
The numbers speak for themselves:
83% of physician practices say slow patient payments are among their top financial challenges.
The reality? Insurance might pay its part, but getting patients to pay the remainder requires clarity, convenience, and consistency — all things your front office may not have the time or resources to manage effectively.
GladMedRCM’s End-to-End Patient Billing Solution
We don’t just send statements. We handle the entire patient billing process — accurately, promptly, and with empathy.
Transparent, Branded Patient Statements
As soon as insurance has paid its portion, we generate easy-to-understand statements that clearly show:
- Dates of service
- Services rendered
- Insurance payments and adjustments
- Remaining patient responsibility
We customize these with your branding and tone, so your patients recognize the bill and trust its accuracy.
Convenient Digital Options
To make paying easier and faster, we offer:
- Electronic statement delivery
- Secure online payment portals
- Text-based balance reminders and links
- Recurring payment plan support
Patients want flexibility. We give it to them — which leads to faster payments and fewer overdue balances.
Our Personal Touch: Support That Builds Trust
What sets us apart? We engage with your patients directly on your behalf — with respect and professionalism.
- A dedicated phone line and email for patient billing questions
- Friendly, informed reps trained to explain statements clearly
- Fast resolution of disputes, confusion, or insurance-related questions
- Support for setting up and managing payment plans based on your office policies
This approach protects your patient relationships while securing payment. Many balances are resolved with just a brief explanation or reassurance.
Strategic Follow-Up Without Aggression
We use a structured but gentle follow-up process:
- Timely first statement
- Second notice with reminders
- Courteous phone call or email (not a collection threat)
If a patient still hasn’t paid, we consult you on next steps — whether that means further reminders, offering a new plan, or external collections as a last resort. We always aim to resolve balances before they go to collections, which:
- Preserves your patient goodwill
- Avoids collection agency commissions (which can be 30–50%)
- Keeps your revenue in your hands
Modern Tools = Better Results
We don’t just rely on paper and phone calls. We embrace modern communication and payment tools to boost collections:
- SMS reminders (high response rates, especially with younger patients)
- Secure payment links sent via text or email
- Mobile-friendly statement views
These small touches significantly improve payment speed and patient satisfaction.
Real Results: Higher Collections, Lower Bad Debt
With GladMedRCM managing your patient billing:
Practices have increased patient-responsibility collection rates to over 85–90%
Fewer accounts are written off due to age or lack of follow-up
Your team is free to focus on patient care, not billing calls
Let Us Take the Burden Off Your Team
Your front office staff is busy. Let us handle the tough part — the patient financial conversations — while maintaining compassion and clarity.
Whether it’s setting up a payment plan, answering a billing question, or sending a friendly reminder, GladMedRCM does it all in a way that protects both your revenue and your reputation.
Ready to Fix the Patient Payment Problem?
Don’t let unpaid balances eat away at your profitability. With GladMedRCM’s expert team and patient-first approach, you can turn patient A/R into predictable, collected revenue.
Contact us today to learn how we can streamline your patient billing and improve your collection rate — without straining your staff or your patient relationships.